Good customer service skills are important to any company that regularly interacts with their customers, and the skills you’ll learn can be useful to any sector so you won’t be limited to just one industry. You could work in retail, hospitality, telecommunications, leisure, or even a bank.
You’ll spend your time face to face or on the phone with customers, answering their questions, helping and advising, responding to complaints and generally assisting them with their problems.
By proving your great customer service skills, thinking on your feet and being calm and positive, you can quickly progress to team leaders, supervisors or management roles.
When you study with DTS, you get a personal Assessor who will feedback
comments so you know how you are doing and your Assessor will give you
guidance in that feedback, so you can develop your skills and maximise
Getting Industry recognised qualifications
Our RQF courses are fully recognised by higher education centres and
employers. Learn more >