19+
19+

Certificate in Retail Knowledge (RQF) Level 3

19+ Advanced Learner Loan
  • Limited number of 19+ loans available on this course.
  • Offer expires 31st October 2017
199
LOANS Left available on this course

It's very exciting working in retail.  If you thrive in a dynamic environment, then retail may just be the career path for you to do well in. The retail industry is a significant contributor to the UK economy and there is an increasing demand for more retail professionals, with higher level skills.

What you'll learn and study on the course

Retail is more than just being on the shop floor with customers. It involves a variety of duties and activities, including customer service, IT, marketing, sales and health and safety.

On this course, you'll learn  how customer service is monitored in a retail business, understand the management of risks to health and safety on the premises of a retail business, the process of improving store operations and how to review the personal performance of retail team members.

What you can do after with it

Retail outlets and organisations can often include manufacturing, operations, merchandising and buying departments. This means that there are plenty of opportunities and scope for progression and development. Retail can offer lots of flexibility and also enable you to work hours to suit your commitments and lifestyle.

This retail qualification is designed to provide you with the knowledge required for entry into a more senior position. This could be a Supervisor/Management role or progression into a more Specialist Retail role such as Visual Merchandiser or Sales Professional.

Unit One: Understanding customer service in the retail sector (K/502/5803)

On completion of this unit you will:

  • Understand the effect of customer service on retail business
  • Understand how retail businesses ensure customer service standards are met
  • Understand how customer complaints are resolved in a retail business
  • Understand how customer service is monitored in a retail business

Unit Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)

On completion of this unit you will:

  • Understand the health and safety responsibilities of employees and employers
  • Understand the management of potential risks to health and safety on the premises of a retail business
  • Understand the management of emergency procedures on the premises of a retail business
  • Understand the management of accidents in the retail environment

Unit Three: Understanding the retail selling process (F/502/5807)

On completion of this unit you will:

  • Understand how communication techniques can be used to help the customer choose products
  • Understand the benefits and maintenance of product knowledge
  • Understand legislation relating to selling in the retail environment
  • Understand techniques for maximising sales

Unit Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)

On completion of this unit you will:

  • Understand the recruitment process
  • Understand how individuals and teams are developed within a retail business
  • Understand effective communication within retail teams in retail business
  • Understand how conflict is resolved within teams in retail business
  • Understand the link between improved personal performance and improved business performance
  • Understand how to review the personal performance of retail team members
  • Understand the general principles of employment law

Unit Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)

On completion of this unit you will:

  • Know how a payment point is made ready for trading
  • Know how to deal with queries raised at the payment point
  • Understand the routine monitoring of a payment point
  • Know what actions should be taken at the payment point when abnormal operating conditions apply
  • Understand how the accuracy of till operation is monitored
  • Know how to implement end-of-shift procedures at a payment point

Unit Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)

On completion of this unit you will:

  • Understand the process of improving store operations
  • Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
  • Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations

NCFE Certificate in Retail Knowledge (RQF) Level 3

On successful completion of our NCFE Level 3 Certificate in Retail Knowledge (RQF) course you will receive a qualification listed on the RQF at level 3 (Qualification Reference Number: (600/2140/8). This course has also been assigned 16 credits.

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Please note: You must be at least 16 years of age to join this course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
  • The course fee includes the awarding body registration and certification fee (valued at up to £96.00).

Is there government funding available for doing this course?

Yes, you can apply for an Advanced Learner Loan with this course. We are accountable to the Skills Funding Agency (SFA) and Ofsted, to provide this course with Government backed funding. You can access your Advanced Learner Loan if you meet the criteria. Two main conditions are:

  • You need to be aged 19 or over
  • You need to be a UK citizen.
19+

Learn more >

Payment Method
With an Advanced Learner Loan
Registration Fee £37.25
Repayments: No Payments until salary reaches £21,000
Total Price: £724.00
Register
EU Social Fund
SFA England

Advanced Learner Loans are administered by Student Finance England (SFE)

Student Finance England is a Student Loans Company service, providing financial support to students on behalf of the UK Government.

You can enrol today and pay much, much later

You can access your course information straight away. You can then review them in your own time and complete the assignments which you are required to submit to your personal tutor for marking and feedback.

*Cashback will be paid to you once you have finished paying for your course in full. For more information, please see our cash back terms and conditions. The total amount payable over the term's period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.
19+

Yes, when you study using this kind of funding, Dimensions Training Solutions offers considerably more than the same one without the 19+ funding loan.

Enhanced course content

Six Employability and Independent Learning Skills (EILS) modules are embedded in the content of your course: Maths, English, Digital Life Skills, Confidence, Resilience and Meeting Deadlines.

You can choose to study a further four: Workplace Ready, Initiative, Teamwork and Problem Solving. These are all designed to boost your personal skill level and help your career progression.

Additional personal support

A Student Support Officer (SSO) will be assigned to you, so you have a single point of contact throughout your course to support you with any admin issues. Dimensions Training Solutions regularly update the SFA with details of study hours, and evidence of learning, in order to responsibly account for your course funding.

You will have an Individual Learning Plan with a set “finish date” and your SSO is there to encourage and help you stay on course. This is in addition to your Assessor, who assesses your work and provides personal constructive feedback.


The difference between courses funded by 19+ loan and privately funded courses

Features Course funded
by 19+ Advanced Learner Loans
Course funded privately
Personal Student Support Officer assigned to you
Personal Assessor Support assigned to you Automatic embedding of 6 key Employability and Independent Learning Skills (EILS) in course
10 EILS available
Individual Learning Plan with a set “finish date”
Flexible deadline to finish your course
Online study delivery
Postal study delivery
Payment in full or in instalments while you study
Eligibility requirement for loan
Nothing to pay until course is finished and you earn over £21,000 pa.
Are you eligible for a 19+
Advanced Learner Loan?
  • Aged over 19 and living in the UK?
  • 19+ loans are Government backed, so you only pay them back if you’re earning over £21,000 a year.